Refund Policy
Refund & Cancellation Policy
Last updated: October 2026
1. Digital Services & Credits
Since our services consist of digital verification credits delivered instantaneously upon payment confirmation, standard purchases are non-refundable once credits have been utilized for player lookups.
2. Unused Credit Refunds
If you purchased credits and have not utilized any balance, you may submit a refund request to our support desk within 48 hours of purchase. Transaction fees charged by payment gateways (e.g., Cashfree or PayPal) may be non-refundable.
3. Manual Payment Review Disputes
If your manual UPI or PayPal payment is rejected due to invalid UTR or unreadable screenshot, no credits are deducted and you may resubmit with accurate proof. If funds were debited from your bank account without reaching our merchant desk, please contact your banking institution with the UTR.